RunChat Live Help Customer Service Benefits / Advantages
When you deploy a RunChat Live Help solution within your business it allows you to achieve success in customer service on the Web. The Internet is available toy our customers 7 days a week, 24 hours a day and used all over the world to find information fast.
The majority of companies fail to use their web site to efficiently meet customer service demand. Within this article we will discuss various aspects for to achieve successful customer service:
Increase Web Site Revenue
The majority of clients prefer immediate online assistance rather than telephone assistance.
Your potential clients and browsing site visitors are more than twice as likely to purchase products and services after using RunChat Live Help and chatting to your staff.
RunChat Live Help increases customer trust and confidence in your businesses, products and services.
Reduce Customer Support and Sales Costs
RunChat Live Help customer support will enable your company to
reduce the overall cost of customer support via toll free telephone support
lines within your conventional help desk system. These savings may range from
$10 - $30 per customer support incident.
.. give potential customers, immediate information..
Easily Accessible Customer Service
RunChat Live Help allows your customer's to quickly locate a customer support representative to assist them with any questions and information regarding your products and services. This enables you to increase your companies product and services revenue.
RunChat Live Help Software Benefits - Online Sales/Support
Give your web site visitors RunChat Live Help to assist them instantly when they are troubled at your site. Increase your online revenue with higher sales rates and larger order sizes. Sell instantly by chatting to your customer's that are browsing your web site.
|Provide that extra human-touch||Improve customer satisfaction|
|Increase customer loyalty||Increase online revenue|
|Instant messenger interface||Chat live to web site visitors|
Proactively Seek Sales Closure
RunChat Live Help allows your sales operators to proactively initiate friendly requests to your browsing site visitors. This allows your operators to seek your site visitors feedback regarding your web site and allow immediate assistance to your visitors. By providing these key aspects leading to customer satisfaction, your sales department will be given additional opportunities to increase sales closure .
"... proactively increase sales revenue.."
In addition to allowing your visitors to contact you from your Live Sales and Support Chat you can also allow your sales team to proactively seek new opportunities and increase sales closure. Your sales operators and achieve this by pro-actively asking if your browsing site visitors require assistance. Our initiate chat feature is popup friendly and allows your browsing visitors to accept or decline an invitation as shown below:
Receive Invaluable Customer Feedback
By receiving invaluable customer feedback during and after RunChat Live Help sessions this allows your company to focus on your customer's needs and requirements. This necessary feedback allows your business to continue to grow and provide ultimate customer satisfaction.
To learn more about our RunChat Live Help solutions feel free to browse our exclusive RunChat Live Help features. Start now to provide successful customer service.